Training Center
Available to you 24x7, our online training courses offer you the ability to learn at your own pace. These courses are an excellent way for newly hired employees to become familiar in using Quality Service Pricing, or as a refresher for existing employees using the system. The ability to access our training at any time, day or night, is of great benefit to those who need the flexibility to train when their schedule permits.
Online Training Requirements
If this is you first time taking one of our online training courses, you may want to review our Course Help and familiarize yourself with the navigation. It is also recommended that you confirm that your system meets the following requirements:
- Adobe Flash Player (8 or higher) installed
- Microsoft Internet Explorer (6 or higher)
- 56k Internet connection (broadband recommended)
- Minimum 800x600 screen resolution (1024x768 recommended)
- Our training courses feature high-quality audio. While we offer a text-alternative for all audio, we recommend you take our courses on a computer that has audio and speakers/headphones installed.
Introduction to the QSP Tech GuideThis training course describes the basic features, organization, and layout of the QSP Tech Guide. Designed to be used in front of your customers, your Tech Guide will help you communicate needed repairs and repair fees upfront. This course is a must for Service Technicians, Plumbers, Service Managers, Dispatchers and other individuals who interact with customers on a daily basis. |
Presenting the Price Using QSPHow important is presenting the price of a repair to the customer? It can often mean the difference between a happy customer who gives you repeat business and one that complains, disputes payment, and is never heard from again. This online seminar (recorded) provides you what you need to know to effectively present repair prices to your customers using Quality Service Pricing. We highly recommend you and your technicians attend and learn the best way to perform such a critical task in the service call process. |
Practice: Repair Pricing with QSPThese exercises will allow individuals to benchmark their ability to use the QSP Guide to lookup and arrive at a final repair fee. Multiple scenarios ensure individuals are afforded the repetition required to improve their pricing skills using QSP. Gas Heat & Air Conditioning Scenarios Launch Plumbing Scenarios Launch Oil Heat Scenarios Launch Propane Heat Scenarios Launch Hydronics Scenarios Launch |
QSP Work Order EvaluationRecorded: December 30,2014 |
QSP HVAC ImplementationRecorded: December 30,2014 |
QSP HVAC Technician RefresherRecorded: January 23, 2015 |
QSP Heating ExercisesRecorded: January 23, 2015 |
QSP AC ExercisesRecorded: February 23, 2015 |
QSP Plumbing ImplementationRecorded: January 7, 2015 |
QSP Office Implementation
|
QSP Electrician ImplementationRecorded: January 10, 2015 |