A: The showpiece of your Quality Service Pricing system is the QSP Guide. Referred to commonly as the QSP Technician Guide, or just Tech Guide, these are three-ring bound price books that will be used by your technicians or plumbers in the field to look up and quote repair fees to your customers.

A: There is no correct or one-size-fits-all answer to this question. Each company has unique needs and circumstances and thus will have its own best practices. Our best advice is to track your service invoice data over time and customize your book as you become confident in what your technicians are using and need. Be careful not to reduce your guides to drastically. While a smaller guide seems desireable, not having the pricing available when on a service call can cause confusion for your technician or customer and result in a poor customer experience.

A: New pricing guides do NOT automatically ship to your company. New or additional guides will only be shipped when your company completes a QSP Update Request. Your QSP Guides are shipped directly from our production facility in Rochester, NY and contain the latest pricing information available at the time of shipment.

A: We recommend you review and refresh your pricing every 12 months at a minimum. This enables you to keep up with the rising cost of doing business, and to make adjustments to account for changes in your service department. If you need to make a price adjutsment sooner than 12 months, you are always free to run a mid-year update. Contact your Regional Consultant for information on 12 month, or mid-year updates.

A: A QSP Update is a procedure your company follows to generate fresh pricing based on new or more current information. An Update also includes any customizations to the QSP Guides that your company wishes to make.

A: The simplest way is to complete a QSP Online Easy Update at MyQSP. Easy Update is located under the QSP Update Center menu. To run an Online Easy Update, follow the steps presented then submit your information. Online Easy Update takes apporximately 10 minutes to complete.

A: While our national database contains over 17,000 repairs, there is a chance that a repair your service techs or plumbers need is not included. If you don't find a specific repair in your guide, you can add what is called a Dealer Specified Repair. Before you create a Dealer Specified Repair, be sure to run a search using the Companion V3 application. Your book may not contain all repairs in our national database, but Companion does. If you find the repair in Companion, you can choose to include it as part of your next QSP Update. If you fail to find the repair in Companion, then proceed to add the Dealer Speciifed Repair. Contact your Regional Consultant to review the steps to adding such a repair.

A: A Dealer Specified Repair is a repair that is defined by an individual dealer and added to their guide only. Dealer Specified Repairs (also known as DSRs) are NOT added to the national QSP database or any dealer's guides outside of the dealer who defined them. DSRs are a way to account for repairs that are not included in the national QSP database.

A: Before you run an Update, we recommend you use Companion V3 to create what is called a QSP Edit. A QSP Edit is a list of all changes you wish to make to your next set of guides. This includes changes such as labor rate increases, column heading customizations, and inclusion or exclusion of any tabs, brands, or repairs from your printed Tech guide just to name a few. All of these edits are easily made with the Companion V3 application.

A: MyQSP is a web site dedciated to customers of Quality Service Pricing. The site offers the tools you need to easily install, operate, and keep your QSP profit system running efficiently. MyQSP is available anytime and anywhere you have internet access.

A: Yes, your company can create user accounts up to the number of QSP data licenses you currently subscribe to. Users must be current employees of your company. Once logged in as the admin user click on "add a user" button, add the user name, email address, and choose a role for the user, then Click "create". It's as simple as that. The user will receive an email invite, with direction.